Arkansas State Board of Embalmers and Funeral Directors Service Laws, Rules, and Regulations (LRR) Practice Exam

What must be included in the statement of goods and services given to the customer?

1. Only the total cost of services

2. Itemized costs for merchandise only

3. A list of all services offered across the state

4. The funeral goods and services selected and their prices

The correct answer is: The funeral goods and services selected and their prices

The correct response highlights the importance of transparency and thoroughness in the funeral service industry. When providing a statement of goods and services, it is essential that the document includes both the specific funeral goods selected and their associated prices, along with the services chosen. This requirement is designed to ensure that consumers are fully informed about the costs they will incur, allowing them to make knowledgeable decisions regarding their arrangements. The inclusion of an itemized list helps to prevent any ambiguity or misunderstanding about the services and merchandise being provided. It allows customers to see exactly what they are paying for, which reinforces accountability on the part of the funeral service provider. This practice aligns with regulatory requirements aimed at protecting consumer rights and promoting fair business practices within the funeral industry.